Compliance & Standards
Compliance & Standards
Compliance & Standards
ISO 20000 — IT Service Management
ISO/IEC 20000 is the international standard for running IT as a professional service: incident, change, problem and service-level management under one system. Our implementation is led by an ITIL Master, aligning the standard with ITIL 4 practices your team may already know.
The advantage
Proves your IT organisation delivers reliably to agreed service levels — the credential that matters most for IT service providers and internal IT under scrutiny.
Benefits
- Aligns IT delivery with business SLAs and measurable service quality
- Complements ITIL practice — formalises what good teams half-do already
- Reduces firefighting through disciplined incident/change/problem processes
- Competitive differentiator for managed service and IT providers
Considerations
- Process discipline has a real overhead for small teams
- Highest value for service-oriented organisations; overkill for very small IT functions
- Certification and surveillance audit costs
How the project is executed
Five phases, each with defined deliverables — you always know where the project stands.
ISO 20000project
1. AssessService management gap assessment · Service catalogue review
2. PlanSMS scope & objectives · Process design priorities
3. ImplementIncident/change/problem processes · SLA framework & tooling
4. VerifyService reviews & metrics · Internal audit
5. SustainCertification support · Continual service improvement
Discuss ISO 20000 for your organisation
A free 30-minute consultation — we'll give you an honest read on scope, timeline and whether this is the right move now.
Book free consultation